Featured Speakers:
Chip Gliedman
Vice President & Principal Analyst
Forrester Research
Jason Siegrist
Manager
Enterprise Management Technology
Sentara Healthcare
Christopher Yeich
Senior Editor
Ziff Davis Enterprise Events
Jun 24, 2008
12:00 p.m. Eastern / 9:00 a.m. Pacific
Duration: 60 minutes
Technology Professional,
Consolidating multiple service desks into a single organization-spanning entity not only can afford better resource management, clearer process management, and closer IT/Business alignment, it can also significantly reduce license and maintenance fees.
Ziff Davis Enterprise and Hewlett-Packard invite you to a 60-minute eSeminar on June 24 to hear industry analyst Chip Gliedman of Forrester Research and Jason Siegrist, an HP customer from Sentara Healthcare discuss key issues in service desk consolidation and best practices.
Topics of discussion will include:
- When, why, and how to consolidate
- People, process, and technology issues
- Key steps to achieving greater IT efficiency
- Managing change and critical success factors
- Real service desk consolidation customer story, including ROI achieved
Don’t miss this opportunity to learn from the experts! Register here today and receive a complimentary Forrester report, Forrester Wave™: Service Desk Management Tools, Q2008. In this report, Forrester evaluated the strengths and weaknesses of 13 service desk management tool vendors. Register here today!
Sponsored by Hewlett-Packard Company
Can’t make it? Register and watch the recording on-demand, after it takes place
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